These terms and conditions, along with your application, constitute your MACPASS CUSTOMER AGREEMENT, made and entered into by and between you (the “User”) and the Halifax-Dartmouth Bridge Commission (HDBC), operating as Halifax Harbour Bridges or HHB.įailure to abide by the provisions herein may result in the cancellation of the User’s privileges to use the HDBC electronic toll collection system known as MACPASS (“MACPASS”). Order a replacement transponder by visiting or visit the MACPASS Customer Service Centre. Make a payment as soon as you can or you may risk running your account into arrears, your account may be suspended and a $10.00 reactivation fee could be applied.ĭefective MACPASS If your MACPASS begins to fail repeatedly yet is installed properly on the windshield and had previously been working, it could be defective.
Low account balance When your account balance is low, a reminder message (LOW BAL) will appear under the “GO” signal as you travel through the toll lane. You won’t be responsible for further charges once you report it and it is deactivated. Lost or stolen MACPASS Report your lost or stolen MACPASS online at or call the MACPASS Customer Service Centre. Please ensure there is nothing interfering or obstructing the line of sight to the MACPASS from overhead. Overhead items A ladder or item on the vehicle roof can interfere with your MACPASS reading. Newer vehicles often have an untreated area in the upper left or right hand corner for your MACPASS. Incompatible windshields Some vehicle windshields contain metal content like heated windshields those with chromium oxide for UV protection or if they have a built- in antenna. Ensure your MACPASS is mounted several inches away from the remote start antenna to prevent interference. If you continue to experience problems with your MACPASS, or for more information, visit, or contact the MACPASS Customer Service Centre at (902) 463-3100, or at 471 Princess Margaret Blvd, Dartmouth, between 8:30am and 5:30pm, Monday to Friday.Ĭar starter interference Sometimes the location of the automatic vehicle starter on your windshield or vehicle roof can interfere with the reading of your MACPASS. Here are some troubleshooting techniques to problems that can affect the performance of your MACPASS. For more details, refer to the Customer Agreement in this booklet or view it online at. Failure to do so can result in cancellation of your privileges to use MACPASS. Payment and Account Information Ĭustomers using MACPASS to cross the Macdonald and MacKay bridges agree to use MACPASS according to the terms and conditions provided in the MACPASS Customer Agreement. If you have linked your transponder to other tolling facilities and have a separate account with other tolling facilities and you wish to cancel those accounts, you must contact them individually. Contact the relevant organization by phone or online: MACPASS can be used at Cobequid Pass and Confederation Bridge if you establish separate accounts.
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Refer to your account statement anytime at to get a full payment history or to generate parking receipts.
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Your MACPASS will only be charged if you select the MACPASS plus option when entering the parkade.
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