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Here are a few options on how to direct incoming calls: Forward Calls to a Receptionist The purpose of the phone menu is to greet your callers and forward calls to the right place.
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Related: 3 Tips for Creating a Professional Phone Greeting 3. Once you've finished adding your menu options and greeting, you can set up your call routing details. Type in the greeting via our text-to-speech tool.Record directly through the UI using your computer mic.Once you've settled on your options and greeting, you can customize your phone menu options in the Telzio UI. The greeting should contain instructions for your callers on which options they have to choose from in your phone menu. press 1 for sales, press 2 for support, etc.), and prepare a script for your greeting. Create Your Phone Menu Optionsĭecide what options to give your callers (i.e. Once you decide on your phone number, you can start designing your call flow menu.
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Telzio offers local and toll free numbers from over 60 countries that you can browse and register instantly. This means you can give your customers the option to call your local, toll free, or international number and direct them to the same phone menu. You can assign multiple phone numbers to the same phone menu. If you already have a business phone number, you can port the number with no downtime. Start by choosing a local or toll free number for your business. Once you’ve created a Telzio account and you’re logged into the Telzio website, setting up a phone menu is easy using Telzio Call Flows. Unlimited phone menus are included at no additional cost, and can be personalized and ready to go within a few minutes. With Telzio, you can personalize your business phone system without any heavy lifting. Telzio provides automated phone systems that make it easy to create and manage phone menus. Through the Telzio website, you can create an automated phone system and call menu options such as this one. Setting up a custom phone menu for a small business can be done in a few simple steps. Small business phone systems from Telzio offer easy-to-use solutions to create and manage your own phone menus. Now with the advantages of VoIP systems, it’s easy to set up a custom phone menu in just a few minutes. In the past, only companies with technical resources and/or a substantial budget could build a custom phone system with phone menus. Automated phone systems can even be programmed to provide different menu options during different times of the day based on business hours. Phone menus can be simple or complex, all depending on the nature of the business.
Think of an phone menu like a tree of events, or a flowchart. With an automated phone service, calls are managed through a central system and then routed to employees and other destinations. What is a Phone Menu?Ī phone menu provides an automated greeting that routes callers through options via their telephone dialpad (ie press 1 for sales, 2 for support, etc.) Businesses use automated phone menu systems to provide information to callers and automate call routing. Phone menus generally direct callers to an operator, various departments, and employee extensions, and can also be useful for providing answers to frequently asked questions.
Each number on the keypad routes the caller differently depending on their selection in the phone menu greeting. Phone menus are also known as IVR menus, automated attendants, or virtual attendants. Companies use phone menus to handle incoming calls more efficiently and provide information to callers 24/7/365.
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